Credit Risk & Operations Internship

We are an exciting FinTech start-up aiming at revolutionizing mortgages in the UK, by developing the first true “fully digital”, direct-to-consumer mortgage lender in the country.    

We don’t want to just marginally improve the mortgage process: our target is to radically redesign the mortgage experience for the 21st century, fully leveraging the power of technology to “make mortgages easy” for customers.   

  As a result, our tech-enabled platform will enable consumers to obtain “instant” mortgage loan approvals via an on-line 100% compliant process that moves away from paper forms, manual review steps, and the typically convoluted layers of brokers, large banks and traditional mortgage lenders.   

We are excited about what lies ahead; in the last few months, we have started to put together a great team and are now looking for enthusiastic, like-minded people to join and build the next revolution in financial services together.    

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your core goal will be to participate in strategy development, help develop some of the external partnerships, and take leadership on some management tasks of operating a modern start-up. You will have the chance to learn and contribute to areas as diverse as:  

• Strategy. 
• Credit risk. 
• Business operations. 
• Digital product development.

The internship will be centered towards three main areas of focus: 

1. Credit Risk, Market Research and Analysis  

• Lending criteria. 
• Underwriting principles. 
• Principles of risk pricing. 
• Risk appetite, tolerance, and limits. 
• Risk management – reporting and in-depth analytics, lapses, delinquency, recovery, foreclosure, and claims.

2. Operation & Customer Service 

• Reviewing and optimizing the customer service process – recommending and implementing the most appropriate and robust technologies/ platforms. 
• Contributing to the customer support strategy, using feedback from previous data analysis. 
• Analyzing customer query data to discover insights that may drive recommendations for your various stakeholders – clients, marketing, and product teams among others. 
• Presenting various data findings to the Senior Management team to improve product offerings and overall service. 
• Regularly scan the market for competitors’ offers and industry developments, synthesizing this information into useful spreadsheets and reports.

3. Operational Support

• Support the day-to-day operations of the business 
• Administrations, data entry, ad-hoc duties and supporting team members where required

The methodology of supervision is the following:  

1. Daily follow-up and support by your coach along with weekly catch-up meetings.
2. Bi-weekly review of the program with Joao/Manel on Mondays and Fridays
3. Monthly We Find Group Coaching Meetings: one-on-one follow up and coaching meetings between you and the We Find Group Coordinator to track your evolution of the following competencies: 

 Adaptability: the capacity to be flexible and to adapt to different situations, accepting the changes in a positive and constructive manner.  

Team Spirit: the capacity and willingness to work in a team. 

Initiative: the capacity to present and suggest ideas or methods to reach goals.  

Planning: the capacity to define goals and priorities when developing tasks, evaluating time and costs.  

Analytical skills: the capacity to decompose problems and structure solutions and deliverables as appropriate.  

Autonomy: the ability to actively and efficiently do work alone without constant assistance.  

4. We Find Group Monthly Coaching Meetings will be used to develop an “Internship Final Report” that will be provided to you at the end of the internship and which will outline the recommendations for your positive career evolution.

The objective of the We Find Group Monthly Coaching Meeting will be to ensure that you are learning properly and getting high added value from the internship. The We Find Group Coordinator will get first the feedback from the Company Coach and then have a one-on-one meeting with you to provide feedback about strengths, weaknesses and define an “Internship Improvement Action Plan” that will be implemented during the internship. 

The phases of this internship are as follow:  

1. Week 1 (from June 1 to June 5) In-depth induction program for you to get to know the team and familiarise yourself with the role and core operations of the business. You will have the opportunity to learn and participate in business activities. The intern will have the opportunity to learn and participate in business activities. We will induct the intern into learning internal and external communications procedures and prepare them for upcoming projects and tasks for the following weeks.  
2. Week 2 until week 5 (from June 8 to July 3) You will start to take responsibility for tasks as directed by Francesca (CEO). During this phase, you will provide the first feedback to We Find Group, so that the latter can assist in further coaching of your role. 
3. From week 6 until week 7 (From July 6 to July 17) Development of your role in the activities and operations, building on your tasks and responsibilities based on your skills and areas of interest. We will help you to improve your competencies and performance.  
4. Week 8 to the conclusion of Internship (from July 20 to July 24) In this phase your We Find Group Supervisor will have the final “Coaching Meeting” with Francesca and yourself (26th July) to develop a Final Action Plan and Final Feedback. 

• START DATE: June 1st, 2020 
• END DATE: July 24th, 2020  
• HOURS PER WEEK: 25 hours

1. I signify that I will put forth my most professional self during all communication with my selected company before, during, and after the interview & internship.   
2. I understand that my tasks will adapt as the business changes closer to my start date. The employer will do their best to remain in adherence to the training plan, but my internship will be tailored to the company’s needs during my internship.
3. I agree to research the company thoroughly before my interview. I will understand their work to the best of my ability & will practice interview questions before my Skype or phone call. 
4. I will be available and ready at the time of my scheduled interview.
5. I understand that the employer has the option not to extend me an offer for their position. In this case, I will be sent an additional opportunity through The Online Internship.
6. I have my own laptop. 

1. You will be prompted for a Pre Interview Preparation Meeting with a WFG team member in the next 24 hours.
2. The Global Internship arranges an interview with your chosen company
3. Prepare for your interview with the chosen company (your foot is in the door, but the company still has to give you the offer!)
4. Receive the offer!  (should they decline, you will be sent a new internship opportunity) 
5. Relax and prepare for your internship in Madrid!